FAQs

A）Simply choose your favorite design or style from the drop-down menu on the product page.
B）Then click "Add To Cart" and follow the steps to complete your order.
C）You will receive a confirmation email with your order details immediately after you finish your purchase.

A）Custom made in 3-5 business days, and then you will get delivery Tracking NO.
B）Secondary, Shoes will be delivered in 7-15 business days.
C）Totally will take around 10-20 business days from order placement to delivered.

The shoes upper was made of hi-tech flyknit or mesh,and it is very stretchy,so it is good fitting for wide feet or half size.

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

Since we have several different warehouses worldwide, not all items are stored in one place. When you order multiple items at a time, each item will be shipped out separately. So you will probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)

If your order has not arrived after 20 business days, please contact us for timely support.

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.

After your order has been placed, you have 12 hours to contact our customer support team at Support@pinkbunnypod.com to request order modifications (including size changing, design modification, change of address) or cancellation.

A）Stripe (Visa, Mastercard, American Express, Discover, Diners Club)
B）PayPal
C）Shop Pay (Shop Pay, Shop Pay Installments)